i back this project. why not. especially if twitter has to be something different than what we thought it was.
The seven principles are “Dialogue Principles” as defined in ISO 9241-110:
- suitability for the task
- conformity with user expectations
- suitability for learning
- error tolerance
- suitability for individualization
since these are so very much often ignored and violated on our dialogues that go on between products or services and end user, i have decided to mumble and document here.
What do i know about the dialogue principle?
i started my research on ISO 9241 and ISO 13407 (now ISO 9241-210) back in 1999 and in 2000 i was trained based on these standards in Germany. It has been the backbone of how i review user experience, usability, user interactions, user interfaces and service design.